Terms and Conditions – Kiffa Roastery and Café

Dear Customer,
Welcome to Kiffa Store. We appreciate your visit. These terms and conditions are set to ensure a safe and seamless shopping experience for all our valued customers. Please read them carefully before using the store or making any purchase. By using the store, you are agreeing to all the terms listed below.

1. Acceptance and Commitment to the Terms

1.1 – Accessing and using the store is considered an implicit agreement to abide by these terms and conditions.
1.2 – If you do not agree with any of these terms, please contact us before completing any purchase.
1.3 – Kiffa reserves the right to update or modify these terms at any time without prior notice. The changes become effective once published on the store.

2. Updates to the Terms and Conditions

2.1 – We may update these terms from time to time, and we encourage you to review them regularly to stay informed of any changes.
2.2 – Your continued use of the store after any updates constitutes your acceptance of the new terms.

3. Third-Party Services

3.1 – At Kiffa, we rely on third parties for payment and shipping services to ensure a smooth and secure experience.
3.2 – In the event of any malfunction or delay caused by payment or shipping providers, we will follow up and work to resolve the issue. However, we are not liable for delays or errors beyond our control.
3.3 – Orders are shipped to the address you provide during the checkout process and will be delivered within:

• Within Saudi Arabia: 2 to 8 business days (maximum).

• To Gulf countries: 7 to 14 business days.

3.4 – For international shipping outside Saudi Arabia, customs duties or additional taxes may apply based on the destination country's regulations. The customer is responsible for settling these fees.

4. Damaged Product Policy

4.1 – We take great care to ensure our products are of high quality and free from damage before shipping.
4.2 – If you receive a damaged item, please notify us within 24 hours of receiving your order, and we will arrange for a replacement as soon as possible.

Received a Damaged or Incorrect Product?

If the item you receive is damaged or does not match your order, you may return it to us in the same condition and original packaging within 24 hours of receiving it.
Once we receive the returned item, we will inspect it. If a defect or damage is confirmed, we will immediately begin the process to refund the full amount, including any paid shipping fees.

Couldn’t Receive Your Order and Got a Cancellation Notice?

If your order is canceled either by us or the shipping company due to an address change, failure to receive the shipment, or being outside Saudi Arabia, unfortunately, you will be responsible for covering the cost of the product and any applicable shipping fees.

Important Note for Orders Outside Medina:

We hand over the shipment to the shipping company within 24 hours of your order. If there is any delay in delivery, the responsibility lies with the shipping company.
We are unable to cancel the order due to delivery delays.

For more information or inquiries, please don’t hesitate to contact us.

Thank you for choosing Kiffa, and we wish you an exceptional shopping experience.